Here at the Gold Medal Swim School, your swimmer is our priority. If you are taking a short break, if your swimmer has completed our program, if you are moving away from the area, or if you need to stop due to health concerns, please continue with this withdrawal form.
If you are not satisfied in any way, please contact Becky Ross, our General Manager, at
[email protected]. We are committed to you and your swimmer and we are ready to help!
The Cancellation request form is designed for withdrawing from perpetual bookings at the Gold Medal Swim School in Baby Swim (I, II), Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray), Adult Lessons, Swim Teams (non-club), Olympic Development, or Semi-Private/Private lessons OR at the Gold Medal Swim Club. It is not designed for cancelling short-term programs such as Boot Camp or Summer Swim Team. If you have concerns related to these programs, please use the email link above to contact the General Manager.
If you trying to submit a Class Absence, please use your UDIO Customer Account. If you are going on vacation or taking a very short break, we recommend entering Class Absences instead. You will continue to be charged tuition as usual, but the makeups and your class spot will be waiting for you upon your return. Otherwise, your class spot will likely not be available when you come back, if you choose to cancel your enrollment.
We require a minimum two-week advanced notice to cancel enrollment for the Gold Medal Swim School. This indicates a minimum two class periods notice for Baby Swim, Learn to Swim, and Adult lessons. Cancellations from the Gold Medal Swim Club require a 30-day notice. You may, however, select a date as far in the future as you need.
We encourage you to use the time until your cancellation date to utilize any valid makeup credits you have on your account. Makeups can booked in your UDIO Customer Account. Students must be currently enrolled to schedule a makeup, no exceptions. Makeups cannot be used to extend enrollment past cancellation dates. Makeups hold no cash value. Makeup credits can be shared between enrolled family members or can be used upon re-enrollment, as long as the credits are still valid.
You can also let us know if you would like a final Progress Evaluation before your lessons end! You can request one through the
Progress Evaluation form. You can also submit class absences for any of your remaining classes you might miss, using your UDIO Customer Account. Any valid makeups will still be available for you to use upon re-enrollment.
Cancellation requests are ONLY accepted online via this form. Please contact us if you need assistance in completing this form. Upon submission of this form, you will receive an Automatic Reply email confirmation stating that your Cancellation request has been received. After we receive your notice, we will process your cancellation and send you an email letting you know your final class date. We will then open our schedule to students who are waiting for spots to become available.
By proceeding with the submission of this cancellation form you understand that Gold Medal Swim School will not hold or in anyway reserve your spot in your current class, no exceptions. You will need to re-enroll in a new class that has space available upon your return to lessons and are aware that many of our classes and teams have a WAITING LIST, especially during peak hours.
After the minimum two-week period is completed, your account will no longer be charged monthly tuition.
If your Cancellation Date (last scheduled class date) falls before the end of the month, your tuition for the month will be prorated. We do not charge for closure dates in the first month or last month of enrollment. If your cancellation request is processed prior to the Debit Run on the 1st of the month, you will ONLY be charged for the lessons you are scheduled for. If your request is processed after the Debit Run has ocurred, any remaining funds after your classes scheduled will be placed as "Family Credit" on your account to be used by other swimmers on your account or upon re-enrollment. Club swimmers are not eliglible to receive Family Credit through cancellation.
We cannot refund for past lessons.
Registration Fees are valid for the calendar year in which they were applied and will not be re-assessed if you re-enroll within the calendar year. Registration Fees are assessed annually in February to all currently enrolled students
or upon new student enrollment
or upon returning student re-enrollment in a new calendar year.
