Policies and Procedures

Policies and Procedures

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  • We ask that all clients extend common courtesy and respect to one another while at Gold Medal Swim School.
    • ANNUAL INSURANCE FEE: Annual registration fees are automatically charged in February for continuing students or at the time of registration for new or returning students. The fee is $35.00 for the first child and $15.00 for the second child, with a family maximum of $50.00. Registered students receive a complimentary T-shirt or swim diaper.
    • PAYMENT: Tuition and fees are due at the time of enrollment. A credit card or ACH payment method must remain on file for monthly tuition, which is processed on the 1st of each month. A non-refundable processing fee of 0.8% for ACH payments and 2.9% for credit/debit card payments applies to all transactions. Personal checks are accepted without a processing fee if delivered to the on-site drop box or mailed to the Gold Medal Chandler location no later than the 20th of the month prior to the tuition due date. Checks must include the enrolled student’s name(s) and current contact information. Cash payments are not accepted.
    • REFERRALS: Refer a friend and receive a $25.00 account credit per referred family upon enrollment.
    • DRESSING ROOM: Belongings may only be placed in a dressing room stall when your student is present and ready to change. Personal items may not be left unattended at any time.
    • SHOWERING: Please limit shower use. Swimsuits must remain on at all times.
    • VIDEO RECORDING: All swim sessions are video recorded for quality assurance purposes. Photos and/or videos may occasionally be taken for promotional or informational use. Please notify us if you have any concerns.
    • PARENT SUPERVISION: Parents or guardians must remain in the building and immediately available during their child’s swim lesson. Children under 18 may not be left unattended in the lobby at any time. If the supervising parent is in the water swimming, a second adult must be present to supervise waiting children. A $50 fee will be automatically charged for any violation of this policy.
    • 2026 CLOSURES: Monthly tuition is calculated based on a per-lesson billing structure. Families are billed for the number of perpetual lessons offered for their scheduled class day each month. All classes meet once per week with the exception of National holidays: January 1st, April 5th, May 25th, July 4th, September 7th, November 26th, and December 24th-25th.
    • CLASS ABSENCES: Absences must be reported through the Udio customer account prior to 9:00 a.m. on the day of the scheduled class. When marked as Unable to Attend, the account will automatically receive a makeup voucher.
    • MAKEUPS: Makeup vouchers are valid for one calendar year from the date of the absence for all indoor swim groups. Swim Team 2 groups only have 14 days before makeup vouchers expire. Makeups must be booked through the Udio customer account. Students must be actively enrolled to schedule a makeup. Once booked, makeup lessons may not be changed or rebooked and hold no cash value. Makeups may be scheduled up to seven (7) days in advance and are subject to availability. Swim Team 3, High School Prep, Summer Swim Team and Olympic Development programs are not eligible for makeups.
    • UNLIMITED SWIM: The complimentary Unlimited Swim program is offered year-round to perpetually enrolled Baby Swim, Learn to Swim, and Adult students, based on availability. Requests must be submitted through the Unlimited Swim Request form and are accepted for same-day bookings only, beginning after 9:00 p.m. the night prior. Limit one class per day.
    • INSTRUCTOR-IN-TRAINING CLASSES: Complimentary Instructor-in-Training classes are offered throughout the year to perpetually enrolled students. These classes provide staff training under managerial supervision and allow students additional swim opportunities at no cost. Limit one class per day.
    • CLASS LIMITS: Students may participate in a maximum of two swim lessons or 60 minutes per day, inclusive of perpetual, makeup, instructor-in-training, and unlimited swim classes.
    • BABY CLASS LIMITS:Unlimited Baby Swim classes should be scheduled on a non-perpetual class day unless approved by the Baby Swim department leader. Back-to-back classes are not allowed in the Baby Swim program for the safety of our swimmers.
    • CANCELLATION: A minimum two-week (two class period) notice is required to withdraw from perpetual lessons. All cancellation requests must be submitted through the Cancellation Request form on our website.
    CLICK HERE to read more: Release, Waiver of Liability & Assumption of Risk

    Release, Waiver of Liability, Assumption of Risk and Indemnification Agreement In consideration of being allowed to participate in athletic activities and sports, and the related events, classes, tournaments and camps (collectively the “Activities”) offered and provided by Gold Medal Swim School HoldCo LLC (“Company”), I on behalf of myself, the participant(s) and our respective heirs, assigns, administrators, personal representatives and next of kin, acknowledge, appreciate and agree to the following terms and conditions of this Release, Waiver of Liability, Assumption of Risk and Indemnification Agreement (“Agreement”): I am aware of the inherent risks associated with participation in athletic activities and sports. I am aware there is a significant risk of injury from the Activities, including, without limitation, the potential for serious injuries, permanent paralysis and even death. I acknowledge that while particular skills and personal discipline may reduce this risk, the risk of serious injury and death does exist. To the extent applicable, Company may own, lease or rent the property or facilities at which the Activities, or any portion thereof, occur (the “Facilities”). I agree and represent that I will comply with all rules and regulations set by Company, or the Facilities owner, operator or manager, regarding being present on the Facilities, and participation in Activities. I agree and represent that if I observe any hazard or unsafe condition during my presence or participation in Activities at the Facilities, I will immediately stop my participation in all Activities and immediately bring the hazard or unsafe condition to the attention of Company or the Facilities owner, operator or manager and refuse to participate in any Activities until such hazard or unsafe condition is eliminated. I agree and represent that the participant is in good physical condition with no underlying health condition or risks associated with strenuous physical activity, including, without limitation, the Activities. I agree and represent that if the participant experiences any physical stress or pain or medical condition (including, without limitation, cardiovascular or muscular discomfort or pain, disorientation, shortness of breath, headaches, generalized pain, etc.) I will immediately stop the Activity at the Facilities and seek medical attention. I hereby give my consent to Company to provide, through a medical staff of its choice, customary medical/athletic training attention, transportation, and emergency medical services as warranted during my participation, to the extent it deems necessary in the sole discretion of Company. To the fullest extent of applicable law, I agree and represent that I am knowingly and freely assuming all known and unknown risks, including, without limitation, any risk of bodily injury, illness, disability, death, losses, and/or property damage arising from or related to my presence at or participation in Activities and Sports, at the Facilities, even if such risks are caused, in whole or in part, by the past, present and/or future negligence, wrongdoing and/or fault of Releasees (as defined below) or others, and assume full responsibility for my presence at or participation in Activities or Sports at the Facilities. To the fullest extent of the applicable law, I agree to release, waive and discharge liability and covenant not to sue Company, if applicable, the Facilities owner, operator and manager and their respective owners, members, managers, employees, agents, officers, representatives, affiliates, subsidiaries, direct and indirect parent companies, successors, insurers, assigns, vendors, and contractors (collectively “Releasees”) from and against any and all liability, claims, lawsuits in law, equity, contract or otherwise, torts, damages, losses, demands, expenses (including, without limitation, attorneys' fees), injuries to person or property, death, illness, and/or disability, arising out of or related in any way to my participation in Activities or Sports, and/or presence at the Facilities, whether caused, in whole or in part, by the past, present and/or future sole or concurrent negligence, wrongdoing, and/or fault of the Releasees or otherwise. To the fullest extent of the applicable law, I further agree to indemnify, defend and hold harmless Releasees from and against any and all liability, claims, lawsuits in law, equity, contract or otherwise, torts, damages, losses, demands, expenses (including, without limitation, attorneys' fees), injury to person or property, death, illness, and/or disability arising out of or related in any way to my Activities on and/or presence at the Facilities. To the fullest extent of the applicable law, I further agree to knowingly waive any right to assert or participate in any class action or collective action arising out of or related in any way to my presence at the Facilities and/or participation in Activities and Sports, or this Agreement. I agree and consent to Company and its affiliates and vendors to make telephone calls or send text messages to the telephone number(s) I provided to Company for the purpose of completing my transactions with Company including, without limitation, information about reservations and waitlists through use of an automatic telephone dialing system or an artificial or prerecorded voice, and even if the telephone number has been previously listed on a do-not-call registry. I agree that this Agreement is intended to be as broad and inclusive as permitted by the law of the State of Delaware and applicable federal law and that if any portion thereof is held invalid, it is agreed that the remainder of the Agreement shall continue in full legal force and effect. I agree that this Agreement shall be governed by the law of the State of Delaware and applicable federal law, and any claim, lawsuit, cause of action and/or other legal proceeding arising out of or related in any way to this Agreement, my presence at the Facilities, and participating in Activities or Sports, shall be exclusively maintained in any court in the State of Delaware and in no other court, and I specifically acknowledge and submit to the personal jurisdiction of said court, and waive any defense of inconvenient forum or improper venue. If any provision hereof violates the public policy of the state where this release is executed then the law and/or forum to be applied shall be the state where the Facilities are located. I agree to and knowingly waive any right to trial by jury and agree to submit any claims, lawsuits, cause of action and/or other legal proceeding arising out of or related in any way to my or our presence at the Facilities and/or participation in Activities and Sports, or this Agreement to final determination by the court. I represent that I have read this Agreement in its entirety and am signing this Agreement freely and voluntarily. I understand this Agreement contains a broad release of all claims in favor of Releasees, an agreement to defend, indemnify and hold harmless Releasees, a forum selection clause and choice of forum clause, and waiver of jury trial, and I am entering into this Agreement with a full appreciation of those substantial rights that I am freely and voluntarily giving up by entering into this Agreement without any inducement, assurance or guarantee being made to me and intend my signature below to signify my acceptance of all of the terms of this Agreement, including, without limitation, a complete and unconditional waiver and release of all liability regarding Releasees to the fullest extent allowed by applicable law. Parental Consent and Indemnification Agreement for Participants under 18 years: I am the parent and/or legal guardian with legal authority and responsibility for the minor participant listed below. I acknowledge I have read the above and am signing this Agreement freely and voluntarily. I consent and agree to all the terms of the Agreement for myself and for the minor participant identified below. I further agree to indemnify, defend and hold harmless Releasees from any liability, claims, lawsuits, in law, equity, contract or otherwise, torts, damages, losses, demands, expenses (including, without limitation, attorneys' fees), injury to person or property, death, illness, and/or disability arising out of or related in any way to the below listed minor participant's Activities on or presence at the Facilities.

    CLICK HERE to read more: Payment Authorization and Policy

    By providing us with your card information, you hereby authorize Gold Medal Swim School HoldCo LLC (referred to as “Company“) to charge the credit or debit card you provide for charges you incur from using Company’s services. Your card will be used to complete charges based on services you request from Company, including to pay balances owed, deposits, fees, late fees, and other charges described to you at the time you sign up for services. You further understand that your information may be stored by Company’s payment processor for future transactions related to your account and use of services, and you authorize these future and/or recurring transactions to be made unless or until you cancel services, or revoke such authorization. You also agree to inform Company of any changes to your card information so that Company may keep a current form of payment associated with your account. To the extent permitted by applicable law, payments are non-refundable and we do not provide refunds or credits. Should any payment decline / return for any reason, the amount owed may be reattempted until payment is collected in full. Tuition and fees are due at the time of enrollment. A credit card or ACH payment method must remain on file for monthly tuition, which is processed on the 1st of each month. A non-refundable processing fee of 0.8% for ACH payments and 2.9% for credit/debit card payments applies to all transactions. Personal checks are accepted without a processing fee if delivered to the on-site drop box or mailed to the Gold Medal Chandler location no later than the 20th of the month prior to the tuition due date. Checks must include the enrolled student’s name(s) and current contact information. Cash payments are not accepted. PARENT / GUARDIAN WAIVER FOR MINORS (Under 18 years old) The parent(s) or natural guardian does hereby represent that he/she is acting in such capacity, and agrees individually and on behalf of the child, to the terms set forth above.

    CLICK HERE to read more: Promotional email and transactions-related messages

    Gold Medal Swim School HoldCo LLC (referred to as “Company”) sends promotional communications via email from time to time to individuals, or their parent(s) or guardians, who participate in activities at the Company. You may opt-out of any marketing or promotional email communications you receive from us at any time by using the unsubscribe link or mechanism described in the promotional communication you receive. I further agree and consent to Company and its affiliates and vendors to make telephone calls or send text messages to the telephone number(s) I provided to Company about my visit to Company for the purpose of completing my transactions with Company including, without limitation, information about reservations and waitlists through use of an automatic telephone dialing system or an artificial or prerecorded voice, and even if the telephone number has been previously listed on a do-not-call registry. PARENT / GUARDIAN WAIVER FOR MINORS (Under 18 years old) The parent(s) or natural guardian does hereby represent that he/she is acting in such capacity, and agrees individually and on behalf of the child, to the terms set forth above.

    CLICK HERE to read more: Name, Image, and Likeness Release

    You are presumed to hereby consent to this Name, Image, and Likeness Release Form. If you do not consent to the use of this Name, Image, and Likeness Release Form, please email our office goldmedal@goldmedalswimschool.com notification of your preferences. You may revoke your consent in your Parent Portal in the "Notes" section. Your email/note specifying you revoke your consent will supersede any prior consent. I hereby grant Gold Medal Swim School HoldCo LLC (referred to as “Company“) my permission to use my voice, likeness and/or image, biographical information including name, age, home address, and any photographs, images, or other material(s) including social media posts (the “Materials”) taken, created or including me, and provided to the Company by me or other individuals authorized by me, or made on behalf of the Company, without any compensation for any future promotional activity, whether in print, audio, video or other media that may be used in connection with marketing and promoting the Company, and I waive all claims of invasion of privacy, defamation or other violation of personal rights in association therewith. This includes past, future and current promotions and submissions. I hereby authorize the Company to copy, exhibit, publish, distribute, or provide to third parties the Materials for purposes of marketing and promoting the Company’s programs and services or for any other lawful purpose. These Materials may be used in printed publications, multimedia presentations, on websites, or in any other distribution media currently in use or developed in the future. I agree that I will make no monetary or other claim against the Company for use of the Materials. I understand and agree that these Materials shall become the property of Company and will not be returned. In addition, I waive any right to inspect or approve the finished product, including written copy, wherein the Materials appear. I hereby hold harmless and release the Company and its owners, direct and indirect parent companies, subsidiaries, members, managers, affiliates, employees, agents, representatives, officers, successors, insurers, assigns, vendors and contractors from all claims, demands and causes of action which I, my heirs, representatives, executors, administrators or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. I have read this authorization and release, fully understand its terms, understand that I have given up substantial rights by signing it, and have signed it freely and without inducement or assurance of any nature. I agree that if any portion of this authorization and release is held to be invalid, the balance, notwithstanding, shall continue in full force and effect.


  • Electronic Signature and Consent

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