Learn To Swim Welcome Packet

Learn To Swim Welcome Packet

Welcome to the Gold Medal Swim School

Welcome to the Gold Medal Swim School from our family, to your family. Since 1993, the Gold Medal Swim School has been welcoming, teaching, and saving the lives of Arizona swimmers. Founded by Olympic Champion Mike Troy and Olympic Coach Mike Walker, we are committed to providing your family the best swimming experience possible and we look forward to getting to know your family each and every week.

 

We come to work every day and simply LOVE KIDS. We love them on the good days AND the tough days. We value you and your children and we thank you for trusting us with them each week. We are committed to making this the best swim school on the planet and we welcome your questions, comments, thanks, feedback, and guidance on how we can make this an even better experience for your children. Please feel free to call or text owner Mike Walker, day or night, at (480) 287-4000.

 

We now invite you to dive into the information in the following pages and really soak it all in. In your Welcome Packet, you will learn even more about what makes us special and what sets us apart in the swim school industry. You’ll learn about our staff, our programs, our curriculum, our Core Values, and what make us – us.

The Gold Medal Team

A woman with long blonde hair, wearing a dark navy shirt with a yellow design, stands smiling in front of an indoor swimming pool. The pool area is decorated with yellow and blue triangular flags.

Becky Ross

General Manager

A woman wearing glasses and a dark blue T-shirt with a yellow fish logo stands in front of an indoor swimming pool. The background features blue and yellow triangular flags and swim equipment. She is smiling at the camera.

Nancy Joyce

Department Leader of Learn to Swim

A smiling woman with shoulder-length blonde hair and a blue shirt featuring a yellow logo with a turtle stands in front of a blurred background of a pool and blue and yellow triangular flags.

Amy Augee

Department Leader of Customer Service Department Leader of Facilities

A woman with long blonde hair, wearing a dark top, is smiling at the camera. In the background, there are blue and yellow triangular banners and a blurred interior setting.

Angela Langstaff

Baby Swim Department Leader

Shelby Gerston

Department Leader of Swim Team

A woman with her hair in a bun, wearing a navy blue polo shirt with "Gold Medal Swim School" embroidered on it, smiles warmly. She is standing indoors, with a swimming pool and triangular blue and yellow banners in the background.

Julie Rachford

Customer Service Manger

Kalli Ohton

Adult Department Leader

 
What to Expect During Your Swim Lesson

Before Your Lesson

You’ll check in at the Front Desk when you arrive for your class. Your swimmer will receive a bracelet to indicate they have checked in and are ready to swim! The color of their bracelet will correspond with which instructor they are swimming with that day.

Information and announcements are displayed on multiple screens in the lobby. We also provide a great team of helpful staff who love to assist and answer questions you have!

A waiting area with several people seated on metal chairs, observing a pool behind a large glass wall. The pool area is brightly lit, featuring colorful tiles and pennant banners. A clock displaying "14:59" is visible. Walls are decorated with ocean-themed art.

During Your Lesson

The Floor Manager will call swimmers to line up for class in front of the pool door. Your swimmer will enter the pool area and match their bracelet color to their instructor’s flag.

You are more than welcome to walk your swimmer into class on their first day, however, know the goal is for you and your swimmer to be comfortable with you being in the lobby while they’re in class. Sit, relax, and know the transition will get easier with each lesson!

The Floor Manager and Manager on Duty will be available during class to answer questions you have and facilitate any communication you have for your swimmer’s instructor.

Instructors are drug tested and background checked prior to hire, have 80 to 100 hours of training, and teach weeks of mock classes alongside a trainer before teaching their own classes. Security cameras monitor all classes. We are committed to providing the best quality swim lessons for your child!

If your swimmer needs to use the bathroom during class, please enter through the pool door and assist your swimmer to our on-deck bathroom.

A swim instructor in a black shirt talks to two young boys wearing swim trunks and goggles at the edge of an indoor swimming pool. Another instructor is in the pool, and parents are sitting on chairs near the glass, watching the lesson.

After Your Lesson

After class, you will enter the pool area to pick up your swimmer. A large, family-friendly shower area is provided for swimmer use after each lesson. Swimsuits must remain on in the shower area at all times.

There are several stalls and changing tables in the changing room to accommodate your family before and after each lesson. Store your belongings on the hooks in the shower area or in the cubbies in the changing room while your swimmer rinses in the shower.

To learn more about our state-of-the-art pool sanitation system and our commitment to a clean and safe environment for your family, click here.

What Will Your Swimmer Learn

A swim instructor sits by the poolside with three young children, all wearing swimsuits and goggles. They are splashing water with their feet and smiling. Behind them is a glass wall with spectators watching. The mood is joyful and energetic.

Core Values

Gold Medal Swim School is built on a unique foundation of Core Values: Safety, Air Regulation, Relaxation, Body Position, and Propulsion. This foundation is introduced in Baby Swim and extends through Learn to Swim, Swim Team, and Adult. We are excited you have chosen our program and feel it is the best aquatic opportunity for your swimmer! To learn more about our Core Values, click here.

A swimming instructor, wearing goggles on his head, supports and assists a young child in colorful swimwear and goggles as she floats on her back in a swimming pool. The child appears to be practicing her floating technique while the instructor ensures her safety.

Our Program

Our curriculum utilizes a layered approach and skills are mastered when they are performed successfully with overlapping Core Values. This takes time and practice! Consistent, high-quality repetition leads to mastery and builds a strong platform to launch both confident survivors and great competitors.

Instructors follow timed lesson plans comprised of skills and Core Values, but the real success happens when instructors tailor these to each student’s needs. You can expect to see skills uniquely delivered to each individual student within the group dynamic. Low student to instructor ratios allow us to teach our swimmers more effectively.

A child is swimming in a pool, creating splashes with their feet. Another person, partially submerged with wet hair, appears beside them. The pool area has a tiled wall and a safety edge along the perimeter.

Underwater Monitoring

Instructors go underwater with students! The only way to properly assess tension and relaxation levels is to actually watch and acknowledge them. We also think it is FUN to go underwater and see smiling faces! Students become more confident when their instructor is doing the skills alongside them.

We go underwater with your swimmer not only to watch them let go of their air, but to check their relaxation, comfort, and stress level. We want to help your swimmer learn to relax as they let go of their air because it gives them the best possible chance to swim fast for a long distance or even propel themselves in a survival situation.

What to Bring to Your Swim Lesson

A small child wearing a diaper stands at the edge of a swimming pool. A large red "X" is drawn over the child, indicating that diapers are not allowed in the pool.

Swim Diaper

Swimmers age three years or younger must wear a reusable swim diaper while in the pool. Diapers and swim diapers that are disposable are not reliable and are not permitted in the pool. Swim diapers are provided as a FREE annual registration gift.

A child wearing a blue swim diaper is standing at the edge of a swimming pool. The diaper features a yellow logo with three fish and "Gold Medal Swim School" text. Only the child's lower back and legs are visible.

Swim Suit

Swimmers must wear proper swim attire while in the pool. Gold Medal Swim School boys’ jammers and girls’ suits are available for purchase at the Front Desk but are not required.

A woman with blonde hair in a ponytail and wearing a blue headband is in a swimming pool helping a young boy with blonde hair and green goggles blow bubbles. The boy is standing at the edge, concentrating on holding a bubble wand. Pool lanes are visible in the background.

Goggles

We recommend goggles for all Seahorse, Dolphin, Seal, and Stingray swimmers. We do not recommend goggles for Starfish swimmers.

A young child stands in a shower area with colorful tiled walls. They are wearing a green swimsuit, smiling, and are covered in soap bubbles, particularly on their head. Water streams from the showerheads behind them. The floor is tiled with a grid pattern.

Soap and Towel

Bring shampoo or soap to rinse off in our shower area after class if you would like. Bring a towel to dry off your swimmer after all that splashing!

Graduation Skills

A swim instructor engages with two young girls sitting poolside. The girls, wearing colorful swimsuits and goggles, attentively listen, smiling. The pool area features a tiled wall in various shades of blue and beige, creating a lively background.

Starfish

  • Practices Sit, Listen, and Wait
  • Underwater Relaxation and Air Reulation
  • Independent Belly Glide
  • Independent Back Float
  • Independent Independent Back Kicks
  • Independent Independent Roll-to-Back Float
  • Clothed Turnaround Survival Jump
A swimming instructor assists a young girl floating on her back in a swimming pool. The girl is smiling widely, wearing colorful swimwear and goggles, while the instructor holds her arm and supports her back, both appearing happy and engaged in the lesson.

Seahorse

  • Practices Sit, Listen, and Wait
  • Multiple Relaxed Air Exchanges Underwater
  • Belly and Back Kicks with Body Position
  • Elementary Rotational Kicks
  • Elementary Backstroke
  • Clothed Roll-to-Back Survival Jump
A person wearing pink goggles and a colorful swimsuit is swimming on their back in an indoor pool. One arm extends upwards as they move through the water. The blue water is rippling around them, and the edge of the pool is visible on the left.

Dolphin

  • Practices Sit, Listen, and Wait
  • Relaxed Underwater Kicking
  • Advanced Rotational Kicks
  • Advanced Freestyle
  • Advanced Backstroke
A child wearing blue swim goggles and a black swimsuit is swimming backstroke in a pool. The water is clear, and the child is focused on their stroke technique.

Seal

  • Practices Sit, Listen, and Wait
  • Sustained air regulation in Freestyle and Backstroke
  • Butterfly kick with glide arms
  • Breaststroke kick
A child in a swimming pool submerges their face in water while wearing goggles. The child is focused and appears to be practicing swimming or a water activity. The water is clear and has a light blue hue.

Stingray

  • Practices Sit, Listen, and Wait
  • Elementary Butterfly
  • Breaststroke arms
  • Elementary Breaststroke

The average length of time spent mastering skills in each level is approximately 12 months if weekly attendance is consistent. Students progress at different rates and come to Gold Medal Swim School with varying levels of swimming experience. Please do not hesitate to ask the Floor Manager questions you have regarding your swimmer’s progress.

Unlimited Swim

A swim instructor wearing goggles is in the pool with three young children. One child is floating on their back with goggles on, while the instructor supports them. The other two children are watching attentively, all wearing swim gear.

Unlimited Swim

Our FREE Unlimited Swim program is offered year-round and provides students the opportunity to take additional classes at no extra charge. We offer Unlimited Swim because we believe consistency is the best way to learn and develop lifesaving swimming skills.

Two children are at an indoor swimming pool. One child in a colorful swimsuit is mid-jump into the pool, arms spread wide, while the other child, also in a colorful swimsuit, sits on the pool deck watching. The pool area is decorated with tiled walls and pennant flags.

Participating in Unlimited Swim

Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray) swimmers are eligible for Unlimited Swim. Students must be perpetually enrolled to book Unlimited Swim. We recommend one Unlimited Swim class – in addition to the student’s perpetual class – per week for peak progression.

An adult wearing swimming goggles holds a young child in a swimming pool. Both are smiling and appear to be enjoying the water. There are other people around the pool area, including another child and an adult in the background.

Booking Unlimited Swim

Unlimited Swim requests are for same-day bookings only. Openings are limited and are based on class availability. To request an Unlimited Swim class, submit the Unlimited Swim Request form after 9:00 PM the night before you would like to book a class. If space is available in one of the class times you request, we will book you into the class for FREE! Limit: One class per day. For more information on Unlimited Swim, click here.

Makeup Lessons

A woman wearing swim goggles assists a young child in a swimming pool. The child, smiling, is floating on their back with the woman's support. The water is clear and blue, and both appear to be enjoying the swimming lesson.

Makeup Lessons

Consistency is essential to learning and internalizing the lifesaving swimming skills we teach at Gold Medal Swim School. For this reason, we offer FREE makeup lessons for missed lessons, regardless of the reason.

Two young children in swimwear and goggles are sitting at the edge of a pool, feet splashing in the water. They are smiling and laughing. The background includes colorful tiled walls and glass blocks.
.

Participating in Makeups

Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray) swimmers are eligible for makeups. Makeups are valid up to one calendar year from the date the associated class was missed. To receive credit for a makeup, report the class absence prior to 9:00 AM the day the class will be missed. For more information on Class Absences, click here.

A young boy in swim goggles smiles while playing in an indoor swimming pool. He is wearing a red long-sleeve swim shirt. The water is clear and appears to be part of a swimming lesson or recreational swim time. Another child partially visible is behind him.

Booking Makeups

Students must be currently enrolled to schedule a makeup. Makeups are scheduled based on class availability and may be booked up to seven (7) calendar days in advance. All makeups can be booked through your Udio account. Once makeups are scheduled, they cannot be changed, rescheduled, or cancelled. Makeups hold no cash value. For more information on Makeups, click here.

How to Help Your Swimmer Succeed

A young boy wearing a bright green shirt with a shark illustration is guided by an adult woman in a swimming pool. The woman, wearing a black swimming outfit and pink goggles on her head, helps the boy float his hands on the water's surface.

Celebrate Success

Giving your child the gift of consistent, year-round swimming improves their ability to be water-safe and allows them to develop a life-long love of the water.

Consistent, weekly class attendance is one of the best ways you can contribute to your child’s aquatic success. Breaks in weekly lessons can mean time spent catching up, rather than moving forward. Students who remain enrolled in swim lessons perpetually progress in a more linear fashion.

It is also important to exercise patience, as sometimes our children’s abilities do not match our time frame and expectations. Always celebrate the positives with your child after each lesson!

A swimming instructor with blonde hair assists a smiling young girl who is floating on her back in a pool, holding a bright yellow foam kickboard. The girl wears a colorful swimsuit, and both are in clear blue water.

Progress Evaluations

When your student is ready to graduate to the next level, we love to inform you of their exciting news! If you want to check your student’s progress throughout the year, you may request a Progress Evaluation. For more information on Progress Evaluations, click here.

Feel free to contact the Learn to Swim Department Leader for support and extra help!

A woman wearing glasses and a navy blue shirt with a sun logo stands in front of a swimming pool. Text on the left provides contact information for the Learn to Swim Department Leader, Nancy Joyce: nancy@goldmedalswimschool.com and (480) 677-9967.

Transition to Competitive Swimming

A young girl with a big smile holds up a medal proudly. She is wearing a navy blue swimsuit with small yellow fish designs and has a red, white, and blue ribbon around her neck. People are gathered in the background, slightly out of focus.

When students graduate from Stingray, they are competent in all four strokes and are ready for the challenge of building stamina and increasing distance on Swim Team.

Our Swim Team programming strives to impart a lifelong love of the water, as well as create a foundation for emotional and physical health through competitive swimming.

The Competitive Program is comprised of four swim teams:

SWIM TEAM I

SWIM TEAM II

SWIM TEAM III

HIGH SCHOOL PREP

For more information on Swim Team, click here.

A young girl with a big smile holds up a medal proudly. She is wearing a navy blue swimsuit with small yellow fish designs and has a red, white, and blue ribbon around her neck. People are gathered in the background, slightly out of focus.

The Gold Medal team

What to Expect During Your Swim Lesson

What Will Your Swimmer Learn

What to Bring to Your Swim Lesson

Graduation Skills

Unlimited Swim

Makeup Lessons

How to Help Your Swimmer Succeed

Transition to Competitive Swimming

What Should I do Next?

The Gold Medal Team

What to Expect During Your Swim Lesson

What Will Your Swimmer Learn

What to Bring to Your Swim Lesson

Graduation Skills

Unlimited Swim

Makeup Lessons

How to Help Your Swimmer Succeed

Transition to Competitive Swimming

What Should I do Next?

A woman with long blonde hair, wearing a dark navy shirt with a yellow design, stands smiling in front of an indoor swimming pool. The pool area is decorated with yellow and blue triangular flags.

Becky Ross

General Manager

A woman wearing glasses and a dark blue T-shirt with a yellow fish logo stands in front of an indoor swimming pool. The background features blue and yellow triangular flags and swim equipment. She is smiling at the camera.

Nancy Joyce

Department Leader of Learn to Swim

A smiling woman with shoulder-length blonde hair and a blue shirt featuring a yellow logo with a turtle stands in front of a blurred background of a pool and blue and yellow triangular flags.

Amy Augee

Department Leader of Customer Service Department Leader of Facilities

A woman with long blonde hair, wearing a dark top, is smiling at the camera. In the background, there are blue and yellow triangular banners and a blurred interior setting.

Angela Langstaff

Baby Swim Department Leader

Shelby Gerston

Department Leader of Swim Team

A woman with her hair in a bun, wearing a navy blue polo shirt with "Gold Medal Swim School" embroidered on it, smiles warmly. She is standing indoors, with a swimming pool and triangular blue and yellow banners in the background.

Julie Rachford

Customer Service Manger

Kalli Ohton

Adult Department Leader

Before Your Lesson

You’ll check in at the Front Desk when you arrive for your class. Your swimmer will receive a bracelet to indicate they have checked in and are ready to swim! The color of their bracelet will correspond with which instructor they are swimming with that day.

Information and announcements are displayed on multiple screens in the lobby. We also provide a great team of helpful staff who love to assist and answer questions you have!

A waiting area with several people seated on metal chairs, observing a pool behind a large glass wall. The pool area is brightly lit, featuring colorful tiles and pennant banners. A clock displaying "14:59" is visible. Walls are decorated with ocean-themed art.

During Your Lesson

The Floor Manager will call swimmers to line up for class in front of the pool door. Your swimmer will enter the pool area and match their bracelet color to their instructor’s flag.

You are more than welcome to walk your swimmer into class on their first day, however, know the goal is for you and your swimmer to be comfortable with you being in the lobby while they’re in class. Sit, relax, and know the transition will get easier with each lesson!

The Floor Manager and Manager on Duty will be available during class to answer questions you have and facilitate any communication you have for your swimmer’s instructor.

Instructors are drug tested and background checked prior to hire, have 80 to 100 hours of training, and teach weeks of mock classes alongside a trainer before teaching their own classes. Security cameras monitor all classes. We are committed to providing the best quality swim lessons for your child!

If your swimmer needs to use the bathroom during class, please enter through the pool door and assist your swimmer to our on-deck bathroom.

A swim instructor in a black shirt talks to two young boys wearing swim trunks and goggles at the edge of an indoor swimming pool. Another instructor is in the pool, and parents are sitting on chairs near the glass, watching the lesson.

After Your Lesson

After class, you will enter the pool area to pick up your swimmer. A large, family-friendly shower area is provided for swimmer use after each lesson. Swimsuits must remain on in the shower area at all times.

There are several stalls and changing tables in the changing room to accommodate your family before and after each lesson. Store your belongings on the hooks in the shower area or in the cubbies in the changing room while your swimmer rinses in the shower.

To learn more about our state-of-the-art pool sanitation system and our commitment to a clean and safe environment for your family, click here.

A swim instructor sits by the poolside with three young children, all wearing swimsuits and goggles. They are splashing water with their feet and smiling. Behind them is a glass wall with spectators watching. The mood is joyful and energetic.

Core Values

Gold Medal Swim School is built on a unique foundation of Core Values: Safety, Air Regulation, Relaxation, Body Position, and Propulsion. This foundation is introduced in Baby Swim and extends through Learn to Swim, Swim Team, and Adult. We are excited you have chosen our program and feel it is the best aquatic opportunity for your swimmer! To learn more about our Core Values, click here.

A swimming instructor, wearing goggles on his head, supports and assists a young child in colorful swimwear and goggles as she floats on her back in a swimming pool. The child appears to be practicing her floating technique while the instructor ensures her safety.

Our Program

Our curriculum utilizes a layered approach and skills are mastered when they are performed successfully with overlapping Core Values. This takes time and practice! Consistent, high-quality repetition leads to mastery and builds a strong platform to launch both confident survivors and great competitors.

Instructors follow timed lesson plans comprised of skills and Core Values, but the real success happens when instructors tailor these to each student’s needs. You can expect to see skills uniquely delivered to each individual student within the group dynamic. Low student to instructor ratios allow us to teach our swimmers more effectively.

A child is swimming in a pool, creating splashes with their feet. Another person, partially submerged with wet hair, appears beside them. The pool area has a tiled wall and a safety edge along the perimeter.

Underwater Monitoring

Instructors go underwater with students! The only way to properly assess tension and relaxation levels is to actually watch and acknowledge them. We also think it is FUN to go underwater and see smiling faces! Students become more confident when their instructor is doing the skills alongside them.

We go underwater with your swimmer not only to watch them let go of their air, but to check their relaxation, comfort, and stress level. We want to help your swimmer learn to relax as they let go of their air because it gives them the best possible chance to swim fast for a long distance or even propel themselves in a survival situation.

A small child wearing a diaper stands at the edge of a swimming pool. A large red "X" is drawn over the child, indicating that diapers are not allowed in the pool.

Swim Diaper

Swimmers age three years or younger must wear a reusable swim diaper while in the pool. Diapers and swim diapers that are disposable are not reliable and are not permitted in the pool. Swim diapers are provided as a FREE annual registration gift.

A child wearing a blue swim diaper is standing at the edge of a swimming pool. The diaper features a yellow logo with three fish and "Gold Medal Swim School" text. Only the child's lower back and legs are visible.

Swim Suit

Swimmers must wear proper swim attire while in the pool. Gold Medal Swim School boys’ jammers and girls’ suits are available for purchase at the Front Desk but are not required.

A woman with blonde hair in a ponytail and wearing a blue headband is in a swimming pool helping a young boy with blonde hair and green goggles blow bubbles. The boy is standing at the edge, concentrating on holding a bubble wand. Pool lanes are visible in the background.

Goggles

We recommend goggles for all Seahorse, Dolphin, Seal, and Stingray swimmers. We do not recommend goggles for Starfish swimmers.

A young child stands in a shower area with colorful tiled walls. They are wearing a green swimsuit, smiling, and are covered in soap bubbles, particularly on their head. Water streams from the showerheads behind them. The floor is tiled with a grid pattern.

Soap and Towel

Bring shampoo or soap to rinse off in our shower area after class if you would like. Bring a towel to dry off your swimmer after all that splashing!

A swim instructor engages with two young girls sitting poolside. The girls, wearing colorful swimsuits and goggles, attentively listen, smiling. The pool area features a tiled wall in various shades of blue and beige, creating a lively background.

Starfish

  • Practices Sit, Listen, and Wait
  • Underwater Relaxation and Air Reulation
  • Independent Belly Glide
  • Independent Back Float
  • Independent Independent Back Kicks
  • Independent Independent Roll-to-Back Float
  • Clothed Turnaround Survival Jump
A swimming instructor assists a young girl floating on her back in a swimming pool. The girl is smiling widely, wearing colorful swimwear and goggles, while the instructor holds her arm and supports her back, both appearing happy and engaged in the lesson.

Seahorse

  • Practices Sit, Listen, and Wait
  • Multiple Relaxed Air Exchanges Underwater
  • Belly and Back Kicks with Body Position
  • Elementary Rotational Kicks
  • Elementary Backstroke
  • Clothed Roll-to-Back Survival Jump
A person wearing pink goggles and a colorful swimsuit is swimming on their back in an indoor pool. One arm extends upwards as they move through the water. The blue water is rippling around them, and the edge of the pool is visible on the left.

Dolphin

  • Practices Sit, Listen, and Wait
  • Relaxed Underwater Kicking
  • Advanced Rotational Kicks
  • Advanced Freestyle
  • Advanced Backstroke
A child wearing blue swim goggles and a black swimsuit is swimming backstroke in a pool. The water is clear, and the child is focused on their stroke technique.

Seal

  • Practices Sit, Listen, and Wait
  • Sustained air regulation in Freestyle and Backstroke
  • Butterfly kick with glide arms
  • Breaststroke kick
A child in a swimming pool submerges their face in water while wearing goggles. The child is focused and appears to be practicing swimming or a water activity. The water is clear and has a light blue hue.

Stingray

  • Practices Sit, Listen, and Wait
  • Elementary Butterfly
  • Breaststroke arms
  • Elementary Breaststroke

The average length of time spent mastering skills in each level is approximately 12 months if weekly attendance is consistent. Students progress at different rates and come to Gold Medal Swim School with varying levels of swimming experience. Please do not hesitate to ask the Floor Manager questions you have regarding your swimmer’s progress.

A swim instructor wearing goggles is in the pool with three young children. One child is floating on their back with goggles on, while the instructor supports them. The other two children are watching attentively, all wearing swim gear.

Unlimited Swim

Our FREE Unlimited Swim program is offered year-round and provides students the opportunity to take additional classes at no extra charge. We offer Unlimited Swim because we believe consistency is the best way to learn and develop lifesaving swimming skills.

Two children are at an indoor swimming pool. One child in a colorful swimsuit is mid-jump into the pool, arms spread wide, while the other child, also in a colorful swimsuit, sits on the pool deck watching. The pool area is decorated with tiled walls and pennant flags.

Participating in Unlimited Swim

Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray) swimmers are eligible for Unlimited Swim. Students must be perpetually enrolled to book Unlimited Swim. We recommend one Unlimited Swim class – in addition to the student’s perpetual class – per week for peak progression.

An adult wearing swimming goggles holds a young child in a swimming pool. Both are smiling and appear to be enjoying the water. There are other people around the pool area, including another child and an adult in the background.

Booking Unlimited Swim

Unlimited Swim requests are for same-day bookings only. Openings are limited and are based on class availability. To request an Unlimited Swim class, submit the Unlimited Swim Request form after 9:00 PM the night before you would like to book a class. If space is available in one of the class times you request, we will book you into the class for FREE! Limit: One class per day. For more information on Unlimited Swim, click here.

A woman wearing swim goggles assists a young child in a swimming pool. The child, smiling, is floating on their back with the woman's support. The water is clear and blue, and both appear to be enjoying the swimming lesson.

Makeup Lessons

Consistency is essential to learning and internalizing the lifesaving swimming skills we teach at Gold Medal Swim School. For this reason, we offer FREE makeup lessons for missed lessons, regardless of the reason.

Two young children in swimwear and goggles are sitting at the edge of a pool, feet splashing in the water. They are smiling and laughing. The background includes colorful tiled walls and glass blocks.
.

Participating in Makeups

Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray) swimmers are eligible for makeups. Makeups are valid up to one calendar year from the date the associated class was missed. To receive credit for a makeup, report the class absence prior to 9:00 AM the day the class will be missed. For more information on Class Absences, click here.

A young boy in swim goggles smiles while playing in an indoor swimming pool. He is wearing a red long-sleeve swim shirt. The water is clear and appears to be part of a swimming lesson or recreational swim time. Another child partially visible is behind him.

Booking Makeups

Students must be currently enrolled to schedule a makeup. Makeups are scheduled based on class availability and may be booked up to seven (7) calendar days in advance. All makeups can be booked through your Udio account. Once makeups are scheduled, they cannot be changed, rescheduled, or cancelled. Makeups hold no cash value. For more information on Makeups, click here.

A young boy wearing a bright green shirt with a shark illustration is guided by an adult woman in a swimming pool. The woman, wearing a black swimming outfit and pink goggles on her head, helps the boy float his hands on the water's surface.

Celebrate Success

Giving your child the gift of consistent, year-round swimming improves their ability to be water-safe and allows them to develop a life-long love of the water.

Consistent, weekly class attendance is one of the best ways you can contribute to your child’s aquatic success. Breaks in weekly lessons can mean time spent catching up, rather than moving forward. Students who remain enrolled in swim lessons perpetually progress in a more linear fashion.

It is also important to exercise patience, as sometimes our children’s abilities do not match our time frame and expectations. Always celebrate the positives with your child after each lesson!

A swimming instructor with blonde hair assists a smiling young girl who is floating on her back in a pool, holding a bright yellow foam kickboard. The girl wears a colorful swimsuit, and both are in clear blue water.

Progress Evaluations

When your student is ready to graduate to the next level, we love to inform you of their exciting news! If you want to check your student’s progress throughout the year, you may request a Progress Evaluation. For more information on Progress Evaluations, click here.

Feel free to contact the Learn to Swim Department Leader for support and extra help!

A woman wearing glasses and a navy blue shirt with a sun logo stands in front of a swimming pool. Text on the left provides contact information for the Learn to Swim Department Leader, Nancy Joyce: nancy@goldmedalswimschool.com and (480) 677-9967.
A young girl with a big smile holds up a medal proudly. She is wearing a navy blue swimsuit with small yellow fish designs and has a red, white, and blue ribbon around her neck. People are gathered in the background, slightly out of focus.

When students graduate from Stingray, they are competent in all four strokes and are ready for the challenge of building stamina and increasing distance on Swim Team.

Our Swim Team programming strives to impart a lifelong love of the water, as well as create a foundation for emotional and physical health through competitive swimming.

The Competitive Program is comprised of four swim teams:

SWIM TEAM I

SWIM TEAM II

SWIM TEAM III

HIGH SCHOOL PREP

For more information on Swim Team, click here.

A young girl with a big smile holds up a medal proudly. She is wearing a navy blue swimsuit with small yellow fish designs and has a red, white, and blue ribbon around her neck. People are gathered in the background, slightly out of focus.
A woman with long blonde hair, wearing a dark navy shirt with a yellow design, stands smiling in front of an indoor swimming pool. The pool area is decorated with yellow and blue triangular flags.

Becky Ross

General Manager

A woman wearing glasses and a dark blue T-shirt with a yellow fish logo stands in front of an indoor swimming pool. The background features blue and yellow triangular flags and swim equipment. She is smiling at the camera.

Nancy Joyce

Department Leader of Learn to Swim

A smiling woman with shoulder-length blonde hair and a blue shirt featuring a yellow logo with a turtle stands in front of a blurred background of a pool and blue and yellow triangular flags.

Amy Augee

Department Leader of Customer Service Department Leader of Facilities

A woman with long blonde hair, wearing a dark top, is smiling at the camera. In the background, there are blue and yellow triangular banners and a blurred interior setting.

Angela Langstaff

Baby Swim Department Leader

Shelby Gerston

Department Leader of Swim Team

A woman with her hair in a bun, wearing a navy blue polo shirt with "Gold Medal Swim School" embroidered on it, smiles warmly. She is standing indoors, with a swimming pool and triangular blue and yellow banners in the background.

Julie Rachford

Customer Service Manger

Kalli Ohton

Adult Department Leader

Before Your Lesson

You’ll check in at the Front Desk when you arrive for your class. Your swimmer will receive a bracelet to indicate they have checked in and are ready to swim! The color of their bracelet will correspond with which instructor they are swimming with that day.

Information and announcements are displayed on multiple screens in the lobby. We also provide a great team of helpful staff who love to assist and answer questions you have!

A waiting area with several people seated on metal chairs, observing a pool behind a large glass wall. The pool area is brightly lit, featuring colorful tiles and pennant banners. A clock displaying "14:59" is visible. Walls are decorated with ocean-themed art.

During Your Lesson

The Floor Manager will call swimmers to line up for class in front of the pool door. Your swimmer will enter the pool area and match their bracelet color to their instructor’s flag.

You are more than welcome to walk your swimmer into class on their first day, however, know the goal is for you and your swimmer to be comfortable with you being in the lobby while they’re in class. Sit, relax, and know the transition will get easier with each lesson!

The Floor Manager and Manager on Duty will be available during class to answer questions you have and facilitate any communication you have for your swimmer’s instructor.

Instructors are drug tested and background checked prior to hire, have 80 to 100 hours of training, and teach weeks of mock classes alongside a trainer before teaching their own classes. Security cameras monitor all classes. We are committed to providing the best quality swim lessons for your child!

If your swimmer needs to use the bathroom during class, please enter through the pool door and assist your swimmer to our on-deck bathroom.

A swim instructor in a black shirt talks to two young boys wearing swim trunks and goggles at the edge of an indoor swimming pool. Another instructor is in the pool, and parents are sitting on chairs near the glass, watching the lesson.

After Your Lesson

After class, you will enter the pool area to pick up your swimmer. A large, family-friendly shower area is provided for swimmer use after each lesson. Swimsuits must remain on in the shower area at all times.

There are several stalls and changing tables in the changing room to accommodate your family before and after each lesson. Store your belongings on the hooks in the shower area or in the cubbies in the changing room while your swimmer rinses in the shower.

To learn more about our state-of-the-art pool sanitation system and our commitment to a clean and safe environment for your family, click here.

A small child wearing a diaper stands at the edge of a swimming pool. A large red "X" is drawn over the child, indicating that diapers are not allowed in the pool.

Swim Diaper

Swimmers age three years or younger must wear a reusable swim diaper while in the pool. Diapers and swim diapers that are disposable are not reliable and are not permitted in the pool. Swim diapers are provided as a FREE annual registration gift.

A child wearing a blue swim diaper is standing at the edge of a swimming pool. The diaper features a yellow logo with three fish and "Gold Medal Swim School" text. Only the child's lower back and legs are visible.

Swim Suit

Swimmers must wear proper swim attire while in the pool. Gold Medal Swim School boys’ jammers and girls’ suits are available for purchase at the Front Desk but are not required.

A woman with blonde hair in a ponytail and wearing a blue headband is in a swimming pool helping a young boy with blonde hair and green goggles blow bubbles. The boy is standing at the edge, concentrating on holding a bubble wand. Pool lanes are visible in the background.

Goggles

We recommend goggles for all Seahorse, Dolphin, Seal, and Stingray swimmers. We do not recommend goggles for Starfish swimmers.

A young child stands in a shower area with colorful tiled walls. They are wearing a green swimsuit, smiling, and are covered in soap bubbles, particularly on their head. Water streams from the showerheads behind them. The floor is tiled with a grid pattern.

Soap and Towel

Bring shampoo or soap to rinse off in our shower area after class if you would like. Bring a towel to dry off your swimmer after all that splashing!

A swim instructor engages with two young girls sitting poolside. The girls, wearing colorful swimsuits and goggles, attentively listen, smiling. The pool area features a tiled wall in various shades of blue and beige, creating a lively background.

Starfish

  • Practices Sit, Listen, and Wait
  • Underwater Relaxation and Air Reulation
  • Independent Belly Glide
  • Independent Back Float
  • Independent Independent Back Kicks
  • Independent Independent Roll-to-Back Float
  • Clothed Turnaround Survival Jump
A swimming instructor assists a young girl floating on her back in a swimming pool. The girl is smiling widely, wearing colorful swimwear and goggles, while the instructor holds her arm and supports her back, both appearing happy and engaged in the lesson.

Seahorse

  • Practices Sit, Listen, and Wait
  • Multiple Relaxed Air Exchanges Underwater
  • Belly and Back Kicks with Body Position
  • Elementary Rotational Kicks
  • Elementary Backstroke
  • Clothed Roll-to-Back Survival Jump
A person wearing pink goggles and a colorful swimsuit is swimming on their back in an indoor pool. One arm extends upwards as they move through the water. The blue water is rippling around them, and the edge of the pool is visible on the left.

Dolphin

  • Practices Sit, Listen, and Wait
  • Relaxed Underwater Kicking
  • Advanced Rotational Kicks
  • Advanced Freestyle
  • Advanced Backstroke
A child wearing blue swim goggles and a black swimsuit is swimming backstroke in a pool. The water is clear, and the child is focused on their stroke technique.

Seal

  • Practices Sit, Listen, and Wait
  • Sustained air regulation in Freestyle and Backstroke
  • Butterfly kick with glide arms
  • Breaststroke kick
A child in a swimming pool submerges their face in water while wearing goggles. The child is focused and appears to be practicing swimming or a water activity. The water is clear and has a light blue hue.

Stingray

  • Practices Sit, Listen, and Wait
  • Elementary Butterfly
  • Breaststroke arms
  • Elementary Breaststroke

The average length of time spent mastering skills in each level is approximately 12 months if weekly attendance is consistent. Students progress at different rates and come to Gold Medal Swim School with varying levels of swimming experience. Please do not hesitate to ask the Floor Manager questions you have regarding your swimmer’s progress.

A swim instructor wearing goggles is in the pool with three young children. One child is floating on their back with goggles on, while the instructor supports them. The other two children are watching attentively, all wearing swim gear.

Unlimited Swim

Our FREE Unlimited Swim program is offered year-round and provides students the opportunity to take additional classes at no extra charge. We offer Unlimited Swim because we believe consistency is the best way to learn and develop lifesaving swimming skills.

Two children are at an indoor swimming pool. One child in a colorful swimsuit is mid-jump into the pool, arms spread wide, while the other child, also in a colorful swimsuit, sits on the pool deck watching. The pool area is decorated with tiled walls and pennant flags.

Participating in Unlimited Swim

Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray) swimmers are eligible for Unlimited Swim. Students must be perpetually enrolled to book Unlimited Swim. We recommend one Unlimited Swim class – in addition to the student’s perpetual class – per week for peak progression.

An adult wearing swimming goggles holds a young child in a swimming pool. Both are smiling and appear to be enjoying the water. There are other people around the pool area, including another child and an adult in the background.

Booking Unlimited Swim

Unlimited Swim requests are for same-day bookings only. Openings are limited and are based on class availability. To request an Unlimited Swim class, submit the Unlimited Swim Request form after 9:00 PM the night before you would like to book a class. If space is available in one of the class times you request, we will book you into the class for FREE! Limit: One class per day. For more information on Unlimited Swim, click here.

A woman wearing swim goggles assists a young child in a swimming pool. The child, smiling, is floating on their back with the woman's support. The water is clear and blue, and both appear to be enjoying the swimming lesson.

Makeup Lessons

Consistency is essential to learning and internalizing the lifesaving swimming skills we teach at Gold Medal Swim School. For this reason, we offer FREE makeup lessons for missed lessons, regardless of the reason.

Two young children in swimwear and goggles are sitting at the edge of a pool, feet splashing in the water. They are smiling and laughing. The background includes colorful tiled walls and glass blocks.
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Participating in Makeups

Learn to Swim (Starfish, Seahorse, Dolphin, Seal, Stingray) swimmers are eligible for makeups. Makeups are valid up to one calendar year from the date the associated class was missed. To receive credit for a makeup, report the class absence prior to 9:00 AM the day the class will be missed. For more information on Class Absences, click here.

A young boy in swim goggles smiles while playing in an indoor swimming pool. He is wearing a red long-sleeve swim shirt. The water is clear and appears to be part of a swimming lesson or recreational swim time. Another child partially visible is behind him.

Booking Makeups

Students must be currently enrolled to schedule a makeup. Makeups are scheduled based on class availability and may be booked up to seven (7) calendar days in advance. All makeups can be booked through your Udio account. Once makeups are scheduled, they cannot be changed, rescheduled, or cancelled. Makeups hold no cash value. For more information on Makeups, click here.

A woman with long blonde hair, wearing a dark navy shirt with a yellow design, stands smiling in front of an indoor swimming pool. The pool area is decorated with yellow and blue triangular flags.

Becky Ross

General Manager

A woman wearing glasses and a dark blue T-shirt with a yellow fish logo stands in front of an indoor swimming pool. The background features blue and yellow triangular flags and swim equipment. She is smiling at the camera.

Nancy Joyce

Department Leader of Learn to Swim

A smiling woman with shoulder-length blonde hair and a blue shirt featuring a yellow logo with a turtle stands in front of a blurred background of a pool and blue and yellow triangular flags.

Amy Augee

Department Leader of Customer Service Department Leader of Facilities

A woman with long blonde hair, wearing a dark top, is smiling at the camera. In the background, there are blue and yellow triangular banners and a blurred interior setting.

Angela Langstaff

Baby Swim Department Leader

Shelby Gerston

Department Leader of Swim Team

A woman with her hair in a bun, wearing a navy blue polo shirt with "Gold Medal Swim School" embroidered on it, smiles warmly. She is standing indoors, with a swimming pool and triangular blue and yellow banners in the background.

Julie Rachford

Customer Service Manger

Kalli Ohton

Adult Department Leader

A young girl with a big smile holds up a medal proudly. She is wearing a navy blue swimsuit with small yellow fish designs and has a red, white, and blue ribbon around her neck. People are gathered in the background, slightly out of focus.

When students graduate from Stingray, they are competent in all four strokes and are ready for the challenge of building stamina and increasing distance on Swim Team.

Our Swim Team programming strives to impart a lifelong love of the water, as well as create a foundation for emotional and physical health through competitive swimming.

The Competitive Program is comprised of four swim teams:

SWIM TEAM I

SWIM TEAM II

SWIM TEAM III

HIGH SCHOOL PREP

For more information on Swim Team, click here.

A young girl with a big smile holds up a medal proudly. She is wearing a navy blue swimsuit with small yellow fish designs and has a red, white, and blue ribbon around her neck. People are gathered in the background, slightly out of focus.